Open the policy behind wallet records
When you create an account, we collect the details needed to identify the account, confirm your phone and respond to access requests. During a DANA, OVO, GoPay or QRIS transaction, we may record the selected rail, transaction reference, amount status and supporting receipt details; we do
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not need your wallet password for that record. Bank transfer and virtual account references can also appear in our payment history. We use this data to process requests, check unusual account activity, answer support questions and meet obligations that apply where local law permits. We keep
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records only for the period needed for these purposes, then remove or anonymise them under our retention process. You can ask us what we hold, request a correction, or ask how a record is being used. Send the request through the account support path and include
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your registered phone number so we can confirm ownership before replying.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.